We wait 12 hours after your order before processing it. This is to allow you to make any changes to your order (if required).
Warehouses are closed on weekends. Orders placed on weekends will be process the next business days
Tracking numbers are usually available 1-4 business days after you place your order. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 2-5 working days to show the correct location of your package.
At any time, you can contact our customer support at firstname.lastname@example.org for an accurate update on your order.
We promise 1-5 weeks delivery to the USA and the rest of the world. In most cases, orders within the USA normally take 12-35 business days to arrive.
Find out more about delivery to a specific country by contacting us via live chat or by email at email@example.comPlease note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same
- Incorrect / Incomplete shipping address
- Custom Clearance
- High Season / Holidays
- Order is pending due to a credit approval and verification
- An order which requires customization
- An order is shipped to a remote country
- We only offer Standard shipment since its FREE
- Or acts of Nature disaster, disease.
We do our best to ensure all products are in tip top condition when they arrive to you, however we do not refund for change of mind.
Refunds and returns are only issued in the event of a manufacturing fault or damaged upon arrival as per consumer law.
Our Return policy lasts 14 days (after you receive your order). To be eligible for a return, your item must be unworn, unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
Any item not in its original condition, appears to have been worn or damaged are not eligible for a return.
If you are approved, then your store credit will be processed and we will be in contact with you via email.
To complete your return, we require your receipt or proof of purchase. Please include this in your parcel when returning your item.
If 14 days have gone by since you received your order, unfortunately we cannot offer you a return or exchange.
Orders purchased with a discount code are not eligible for a refund.
To begin a return please send an email firstname.lastname@example.org